Essential information we collect
In operating our store, it is essential for us to capture some information about your device, such as your IP address and information related to your visit when you browse our store. For example, this might include time-stamp, the last page or product you visited, the indication that you logged in.
We do that in order to:
● Remember who you are after you log in so that you do not need to authenticate at each click
● Monitor if our website is running with the high performance we are dedicated to providing
● Let you browse between products without having to start back from the home page at each click
● Remember if you put something in your shopping cart before you decide to checkout
● Control that your data is processed securely.
Order information you expressly provide
If you buy something from our store, we will need more specific information about you. To fully process your order and ship the merchandise you selected, we need your personal data such as your first and last name, your email address and your shipping and billing address. We also use your contact and order information to send you communication related to the processing of your order. We will ask you to provide this information in our “checkout page” before letting you finalise your purchase with the payment.
If you have started to buy one of our products, but have not completed the purchase, you may have provided partial information, such as your email. In that case, we might send you an email to remind you about your interest. If you are not comfortable in receiving further emails of this kind, we will give you a simple opportunity to opt-out. Your privacy means a lot to us and we will stop sending you these communications right away.
If you have completed a purchase, we will send you an email to ask you to review the product you bought. We want to be sure that whether you love your purchase or have a complaint, you can share your opinion with other customers.
We also use some specific information related to your visit, such as the timestamp of your visit, the page or the product you viewed, where you are coming from (if you came to our store because you clicked on an advertisement or you just opened our direct link). This is very similar to the “essential information,” but we use it to provide you with a personalised experience. The information on your visit provides us with insights on your interests and allows us to send you relevant communications. We capture this information through cookies, called a "beacon," that we allow you to block. [Find option on Love Towels homepage, bottom right-‘manage cookies’]
How do we process your information?
We use an external provider to run our store, BigCommerce. BigCommerce is based in the US and is a participant in the EU-US Privacy Shield Framework and committed to providing best-in-class service and data protection. You can check its participation in the Privacy Shield here on the official site of The International Trade Administration (ITA), U.S. Department of Commerce.
Through BigCommerce, we also use other, highly specialized external providers to provide the most competitive services. For example:
Payment: Our store is PCI-DSS compliant (a very strict industry standard with requirements for the security of credit card information), but we want to use accredited companies to process your credit card information. Love Towels use a payment gateway called Stripe for orders received and refunds. Your payment information is processed solely by Stripe and your card details are not held by Love Towels. We also use PayPal.
Shipping: We use a number of carriers to fulfil your orders.
Website maintenance: We use Xtensive Ltd, based in Paisley
Partnering with highly specialised external companies allows us to focus on what we do best: selling great products.
How can you control or access your personal data?
You have specific rights that we are honoured to enforce without undue delay regarding accessing, correcting, erasing and objecting to information held. If you cannot exercise your choice on your account page or if you do not have an account with us, please reach out to us email@example.com and we will be more than happy to help.
How long do we keep your data?
We keep your data for as long as you have an account with us. We also keep some data for security investigation. Most importantly, we have specific obligations for fraud detection and tax reasons. Therefore, we might need to retain certain data even if you ask to delete it.
Who can you reach out to for privacy matters?
You can contact our Data Protection Officer here:
- Name-Margaret Mc Gregor Oliver
- E mail- firstname.lastname@example.org
- Mailing Address - 3 St Margarets Ave, Paisley, PA34DL
Where changes are made to our policy, your acceptance of the terms will be assumed on the next use of our site.
By using this site, you signify your acceptance of this policy.
Policy last updated: April 2020